A London-bound British Airways flight from Johannesburg, South Africa was flooded, 90 minutes into flight when a service trolley hit a water pipe on 13 March. The pipe reportedly burst in the upper passenger deck and seeped into the lower deck through the ceiling and air conditioning system.
"It was a lot of water, and really scary when you are at 30,000 feet. My bag was totally wet and my iPad damaged but BA customer service compensate me for the iPad," passenger Nicolas Gausserand told the Evening Standard. "There was no panic at all. Just a really strange atmosphere. The crew began putting blankets on the floor. We saw that it was chaos and [they] were overwhelmed by the situation."
Gausserand said a lot of the passengers were asleep at the time of the incident and woke up to feet covered in water. After Gausserand tweeted a picture from inside the plane showing blankets on the plane floor to absorb the flood of water, British Airways tweeted a reply stating: "@NicoGausserand We're concerned to see how bad this leak was, Nico. If there's anything we can help you with, please DM us."
The British Airways flight crew tackled the issue within 15 minutes using blankets and towels, and the electrical systems in the cabin were switched off, according to reports. The flight captain reportedly informed the passengers through an announcement that the aircraft was safe. "A trolley knocked a water pipe and unfortunately it caused a leak on Sunday. Not serious but inconvenient," said a BA spokesman. "There was no risk to the aircraft or customers on board. The aircraft landed normally at Heathrow, and we're sorry for the inconvenience to customers." The Airbus A380 was, however, inspected upon its arrival at Heathrow and remained grounded for nearly 64 hours.