LG G5 common issues and how to fix them

Like any other Android flagship, LG G5 has its own share of issues related to hardware and software. Following is a bunch of fixes for the issues ranging from the LCD screen to connectivity.

Backlight bleed

A number of users have noticed backlight bleeding issue with the LCD panel of LG G5, as a result of which bright patches appear around the edge and corners of the screen. Also, there is a blooming issue that occurs when the pressure from touching the screen causes distortion.

Use the Backlight Bleed Test app from the Google Play Store to examine the LCD display of the phone if the issue. If you are one of those experiencing the screen issue, get in touch with LG, the carrier or the retailer from where you purchased the device and ask them for a replacement.

LED notifications do not light up

The LED for some does not light up for the text messages or notifications from the downloaded apps. While for stock apps it works, it is not the case with third-party apps.

• Press the Home button>> Tools>> Settings>> Sound tab
• Tap the Notification LED
• Activate the LED lights for notifications by tapping the Notification LED switch
• Select the notification type, you want the LED light to flash.

You can also consider using the Light flow app from the Google Play Store that allows you to take control of the notifications on your phone.

Static or hissing noise

Another weird problem users have come across is loud static noise while plugging the phone to the car audio using auxiliary cable. But the hissing or static noise does not come in all vehicles and with wired headphones.

LG is aware of the issue and is working on a software update that is expected soon, but there is no official word as to when the update would become available. The company is encouraging users not to return their phones as this would be fixed soon through a software update.

Until LG releases an official update to address the issue, you may purchase a ground loop noise isolator from Amazon, as for some this has fixed the sound issue. While using an auxiliary cable, ensure that it is properly plugged in to the headphone jack of the G5. Also, try cleaning the headphone jack of the car as well as the phone, as dust inside it could be a possible reason behind the hissing noise.

Proximity sensor problem

There seems to be a problem with proximity when using screen guards, especially with the tempered glass that covers the sensor. Download AIDA64 app from the Play Store to check if there is actually any problem with the sensor. Go to the sensors section and look for the Proximity sensor. Hold over the sensor and the value should be between 5 cm and 0 cm. To re-calibrate the sensor dial *#546368#*860# , then head over to Device test>> SAAT>> Service Menu Manual Test>> key press test>> call start.

Connectivity issue

For Wi-Fi connectivity:

• Turn the router and phone off and wait for while, before turning them on again and retry the connection.
• Navigate to Settings>> Power saving and check if this option is disabled.
• Wi-Fi analyser app can tell you how crowded your network is. For better connectivity you can switch to a better option.
• Go to Settings>> Wi-Fi and Forget the connection. After some time re-enter the details and try the connection again.
• Ensure that your phone is running the latest firmware, so as the router.
• Go to Wi-Fi>> Settings>> Advanced and note down your phone's MAC address then check if it is allowed access in the router's Mac filter.

For Bluetooth connectivity:

• Go to Settings>> Bluetooth and ensure that all settings are fine.
• Go to Settings>> Bluetooth and delete all previous pairings and set them up again.

App drawer

If you are missing the app drawer, here is a simply way to get it. Open the LG SmartWorld app, search for LG Home 4.0, and install it. Upon installation you should notice the app drawer is back. Also, go to Setting>> Display>> Home screen>> select Home and then select EasyHome. This would bring back the app drawer. Alternatively, you can consider downloading any third-party launcher from the Play Store.

Following is a guide to perform soft reset, hard reset and safe mode booting, courtesy of Android Authority.

Soft reset

• Press and hold the Power button of the screen for about 10 seconds until its restarts.
• Alternatively, pull out the battery to shut down the phone.

Hard reset

• Switch off the phone.
• Press and hold the Power and Volume down buttons together, then release the Power button only when the LG logo appears on the screen and immediately press the Power button again and wait for some time until the factory reset menu appears on the phone.
• Press the Power button to continue and Volume button to cancel.

Boot into Safe mode

• Switch off the phone and restart it. When you see the LG logo on the screen, press and hold the Volume down button until the home screen appears. This should take the phone into Safe mode.
• When the phone is on, press and hold the Power button until the shutdown option appears. Press and hold the Power off option and then tap OK. Doing this will boot the phone into Safe mode.