OnePlus has drawn some serious flak as its flagship phone, the OnePlus One, has failed to live up to fan expectations as some potential touchscreen bugs are still being reported by a few users.
The company had initially suggested that the touchscreen issues have nothing to do with the device hardware as their tests indicated that a software fix would suffice.
OnePlus had offered its first fix back in February, which unfortunately failed to address the issue for everyone as traces of the touchscreen bug resurfaced on some handsets.
However, the company has reassured OnePlus One users via its official blog that it will continue to stand behind its products and honour warranty in the event the firmware fix does not patch up the touchscreen issue.
We are constantly making changes and improving our service level. If a previous interaction with support left you unsatisfied, we encourage those who believe their devices are affected by this issue to try again. As always, our users are our number one priority and we would like to thank you all for your patience and continued confidence in us. Never Settle.
OnePlus has plans to unleash the final firmware fix in association with Synaptics in the near future. However, the company has not divulged any details about the probable release date or release window for the impending firmware update on its flagship smartphone.
As the first firmware fix had no bearing on the potential touchscreen issues with the handset, several OnePlus One users believe that the issue is hardware-based and not software-based as presumed earlier.
Meanwhile, those who are experiencing serious issues with the handset and cannot wait for the final firmware fix are encouraged to go ahead and contact the OnePlus support team for immediate assistance.