Recently, a Samsung Galaxy S3 user in the UK had his device catching fire, according to earlier reports in IBTimes UK. The owner of the Galaxy S3, Dylan, claimed that the smartphone bought from UK retailer Carphone Warehouse caught fire while being placed in an in-car holster. Samsung posted a brief statement on its official blog acknowledging the issue.
"There have been recent online posts displaying pictures of a Samsung Galaxy SIII that appears to have heat-related damage at the bottom of the device. Samsung is aware of issue and will begin investigating as soon as we receive the specific product in question. Once the question is complete, we will be able to provide further details on the situation. We are committed to providing our customers with the safest products possible and are looking at this seriously," read the statement.
Samsung Tomorrow has now posted a statement which claims that an "external energy source" was the cause for the device's heat-related damage. The Korean giant has contracted Fire Investigations UK (FIUK), in order to find out the exact cause of the smartphone's damage. To determine the cause they had to put the damaged device under examination and had to undergo a chain of tests. According to reports, the investigation summary states: "The energy source responsible for generating the heat has been determined as external to the device" and " the device was not responsible for the cause of the fire." According to the investigation results: "The only way it was possible to produce damage similar to the damage recorded within the owner's damaged device was to place the devices or component parts within a domestic microwave."
The smartphone's owner Dylan has posted an update on Boards.ie claiming that the damage to the device was caused by another person in an attempt to recover the phone from water. "I would like to retract my original statement. The damage to the phone was caused by another person, although they were attempting to recover the phone from water this later caused the damage shown on the phone. It occurred due to a large amount of external energy and there was no fault with the phone. This was not a deliberate act but a stupid mistake. I was unable to comment any further," posted Dylan.