UK broadband: Worst and best internet service providers revealed

UK telecoms regulator Ofcom has published data from its latest reports on the UK broadband service provider landscape, revealing the most and least complained about companies.

The report covers the period of Q2 - Q4 2014, detailing operators with at least 1.5% market share, and includes BT, Sky, EE, Plusnet, TalkTalk and Virgin Media.

While the industry average of complaints fluctuated between 0.16 and 0.17 complaints per 1,000 customers, EE generated the most complaints for broadband over the nine month period, with 0.42 complaints per 1,000 customers by the end of 2014, according to Ofcom.

Ofcom said complaints were driven by faults, service and provision problems; complaints handling; and problems changing provider.

BT, Plusnet and TalkTalk also generated above average broadband complaints.
Sky and Virgin Media came off looking relatively good, with below average complaints.

Claudio Pollack, director of Ofcom's Content and Consumer Group, said: "Complaints figures help inform consumers' choices of telecoms and pay TV services. There are now more providers included in our report, so people can compare complaints figures for all the biggest companies.

"While operators still have room to improve their performance, it's encouraging to see a continuing decline in the total volume of complaints."