EE customers on holiday are suffering from widespread network outages across the US and Europe. Customers of the UK's largest mobile network have reported issues with roaming since the last week of July, and as of 1 August a fix has still not been found.
DownDetector, a site which monitors the health of several online and mobile services, is also reporting widespread problems for EE in London, as well as in Manchester, Leeds, Liverpool, Bristol, Cardiff and Edinburgh. Customers roaming abroad have reported issues in France, Switzerland, Spain, Cyprus, Greece and Belgium.
EE has released the following statement: "We're aware that some EE customers travelling abroad in certain countries are experiencing issues affecting their voice and data roaming services.
"We apologise to any customers affected, and we are continuing to urgently work with a number of our roaming network partners to resolve the problem as soon as possible. We recommend that customers try restarting their device or turning flight mode on and off as that has restored service for a number of customers.
The network has also replied to tweets from angry customers, saying it is aware of the problem and is working with various foreign networks to restore its roaming service across Europe.
One EE customer contacted IBTimes UK to say the network was unable to say when the problems will be resolved, despite treating them as 'Priority One', which usually means a fix is found within four hours. The customer also said they had been told EE has no intention of offering any compensation. "This is [a] dreadful service, even worse incident resolution and shocking customer service," they said.
Have you been affected by EE's roaming outage? Have you found a fix? Let us know in the comments section below.