Apple announces free Repair Extension program for MacBook Pros with video issues
Apple announces free Repair Extension program for MacBook Pros with video issuesApple

Apple recently announced a free replacement or repair extension program for all MacBook Pros affected with video card issues including distorted video, no video and unexpected system reboots.

All MacBook Pro computers sold between February 2011 and December 2013 will be eligible for this repair extension program that starts on 20 February in the US and the 27th in other countries, according to a recent post on the Apple Support website.

The repair program covers all 15in and 17in MacBook Pro models manufactured in 2011 and 15in MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013.

Affected MacBook Pro users are required to check the eligibility for their device, using the 'Check your Coverage' tool available on the Apple Support website to ensure that your model qualifies for the program or appears in the list of affected products.

Here is the complete list of MacBook Pro models that are covered under the repair program:

  • MacBook Pro (15-inch Early 2011)
  • MacBook Pro (15-inch, Late 2011)
  • MacBook Pro (Retina, 15-inch, Mid 2012)
  • MacBook Pro (17-inch Early 2011)
  • MacBook Pro (17-inch Late 2011)
  • MacBook Pro (Retina, 15 inch, Early 2013)

Note: All MacBook Pro models experiencing one or more of the aforementioned issues and/or listed in the affected products list will be eligible for free repairs by Apple.

However, all those units with cracked screen or broken displays will need to be repaired separately and may incur additional repair costs as accidental damages are not covered under this program.

If you qualify for the repair program, here are the options for getting your MacBook Pro repaired free of cost:

1. Carry-in

  • Bring your MacBook Pro to a participating provider – Apple Retail Store or Apple Authorised Service Provider.
  • A technician will run a diagnostic test on the MacBook Pro to verify eligibility.
  • Repair turn around time will vary based upon parts and technician availability.
  • You will be notified when your MacBook Pro is ready for pickup.

2. Mail-in

  • Call Apple and request a postage paid box to send your MacBook Pro to the local Apple Repair Center.
  • A technician will run a diagnostic test on your MacBook Pro to verify eligibility.
  • The repair process takes approximately 5-7 days from the time your MacBook Pro is received at the repair center until it is returned to you.
  • After it has been serviced, your MacBook Pro will be returned to you by mail.

Those who have accidentally paid for the repair either through Apple or an Apple Authorised Service Provider will be eligible for reimbursement or refund for the entire cost incurred, and may contact Apple Support for the refund.

It must be noted that the worldwide Apple program will not extend the standard warranty coverage of the MacBook Pro.

The program validity will extend to all affected MacBook pro models until 27 February 2016 or three years from the product's original date of sale, whichever provides the longer coverage for you.