Several users of the recently launched Samsung Galaxy S7 have reported on various consumer forums of the device's tardy Wi-Fi connection, and a specific problem in syncing emails and other contacts. The issue does not seem to appear when the device is connected to the internet through mobile data indicating it is a Wi-Fi bug.
Users complained that even though they could surf the internet and use all relevant apps, the connection was really slow despite the Wi-Fi showing good strength. Among those who did not have a problem with the speed, some complained of a constant error message when they tried to sync their Gmail on the device.
Here are a couple of ways to resolve the issue for now. These are not permanent fixes and only workarounds until the company updates its software.
- Disable your Bluetooth and uninstall apps that use location in the background
- Power off the phone and switch on again
- Make sure blue tooth remains off and now connect to your Wi-Fi
- Once your Wi-Fi starts working you can install the apps you uninstalled in the first place
- Force Kill on the Google store app, along with clear cache and memory
- Turn off smart network switch in Wi-Fi settings
- Check for firmware upgrade for your Wi-Fi router
- Switch off and reboot and connect again to the Wi-Fi
- Turn the S7 off by holding the Power button and selecting Power off
- Hold the Power, Volume up, and Home buttons together
- Once you see the Samsung logo let go of the Power button but wait until you see the Android logo to release the other two
- You should see the recovery menu
- Now use the volume down button to highlight wipe cache partition and then Power button to select it
- Once it's done, press Power and select reboot system now
- Unplug your internet modem from its power adapter located usually behind it
- Wait 30 seconds
- Plug your internet modem back to its power adapter
- Wait 5 minutes for the modem to boot completely
- Try reconnecting with your Samsung Galaxy S7
If any of the above solutions do not help you out, try contacting your internet provider or your nearest Samsung customer support. For other troubleshoot issues on your Galaxy S7 click here.