Galaxy S7/S7 Edge major UK update
The S7 Edge is smaller and more compact than other 5.5in phones, like the iPhone 6S Plus IBTimes UK

The Samsung Galaxy S7 and the S7 Edge have already started making their way to consumers with most rating the devices as top notch. However, some users are facing common troubleshoot issues with the new flagship series ranging from volume adjustments to camera issues.

IBTimes UK has narrowed down on some common issues that S7 and S7 Edge users are facing and how to fix them:

Overly sensitive touchscreen

In theory there is really nothing that one can do about this as the pressure sensitivity has been sealed by the company for the screen. However, a smart little tweak can help control the over-sensitivity to an extent. The screen protector is your answer, which can reduce the screen sensitivity to an extent and protect your screen from scratches. Try and get a matte one for better results.

Meanwhile, keep checking your phone for constant updates from Samsung as it may be possible the company is working to fix this. The company only recently released an emergency update for the 'Edge Screen' so make sure you download that.

Volume button

While using an app, whether it is a messaging app or a game, does the volume button completely stop responding? If so, try this to restore the volume button action

  • Hold down the volume down button and the power/standby button until the screen goes black
  • Continue to hold and you will see the "Galaxy S7/S7 Edge," appear on-screen
  • A menu page will appear that can be navigated by pressing the volume up or volume down buttons
  • Select "reboot normally" and press the home button to confirm
  • The device will reboot and the buttons should work just fine

Bluetooth issues

A few S7 and S7 Edge users have reported Bluetooth connection issues that prevent the phone from connecting to certain car audio systems and headphones. They also state that the device is not sending contact or music information over Bluetooth accurately. If you too are facing this issue, here is how it can be resolved:

  • Open Settings > Applications > Application manager
  • Tap on More and select Show system apps
  • Scroll down to see an application called Bluetooth Share
  • Tap it to open
  • Now press on the Force Stop option
  • Finally clear any unwanted cache and data

Camera app failing repeatedly

An unexpected error has been reported by many users of the S7 series that stops the camera from working. The sign reads 'Warning: Camera Failed'. If you too are facing this issue try these steps

  • A hard-reset by holding down the Home and Power buttons at the same time until you feel the phone vibrate and restart
  • If the issue has still not been resolved then go to Settings > Applications > Application manager and open the Camera app
  • Tap Force Stop and then on the Storage menu select Clear Data and Clear Cache

SD Card error message

An SD card pop-up message that says "SD card, for transferring photos and media" with the option to Explore or Eject has been annoying a lot of users. Though the company has not released an official solution to this there is a workaround through which some users have been able to resolve their problems:

  • Turn the device off and remove the card
  • Take it out and replace it carefully in the same position
  • Slide the tray and close the SD card slot slowly
  • Check the SD card on a card reader machine or your PC
  • If it works just fine then re-insert the card back into the phone and it should work
  • If the SD card is not reading then try using a different MicroSD card
  • If the SD card looks fine on other devices and still does not read on your phone, contact your carrier, retailer, or Samsung and try to get a replacement handset

Wet Speakers not working

The Galaxy S7 and S7 Edge are waterproof with an IP68 rating, which means they can be submerged in up to 1m of water for 30 minutes. Some people have complained, however, that the speakers sound distorted after the phone gets wet.

Don't worry too much about this one as all you need to do is wait an hour or two for the phone to dry after which you can dab it with a towel or tissue to get rid of extra moisture. Do not blow-dry your device as the intense heat could damage the components.


Many of the Galaxy S7 Edge owners in particular are complaining of the device getting warm. In case you notice the overheating primarily when charging, don't use the S7 Edge while it's plugged in and charging. After that go to Settings > Battery and toggle Fast cable charging off.

You can also try a simple restart by holding down the power button and the volume down buttons together for around ten seconds after which the device should reboot.

In case the problem still persists, specially when you are not really using the phone then here are some steps you can follow:

  • Go to Settings > Battery > Battery usage > More > Optimize battery usage and select All apps
  • Toggle it on for each app
  • This will prevent the apps from draining battery in the background

In case all of this fails you will just have to factory reset the phone but remember that this will wipe your phone data so take your backup appropriately. For that follow the steps below:

  • Go to Settings > Personal > Backup and reset > Factory data reset > Reset device
  • Enter your PIN or password and tap Delete all
  • Try not to restore a backup or reinstall the same apps immediately after factory resetting

As time passes more problems may emerge from the use of the phones as they are still brand new. Remember that these are just developer suggestions and may not work all the time as the company is yet to publish any official troubleshoot guide or hold a forum to discuss them.

For other day-to-day workings of the phone, tips, tricks and guide read here.