A perturbed Kylie Jenner apparently convinced the Better Business Bureau to drop its "F" rating of her cosmetics products because of customer complaints.
The bureau reported receiving 134 complaints against the $29 "lip kits" produced by Jenner's company Kylie Cosmetics. Most were linked to shipping and delivery, and the rest concerned product and service. Six of seven customer reviews of the brand on the organization's web site are negative.
But the F rating was changed to a C, then a B- and now "no rating" by the Better Business Bureau.
"Kylie Cosmetics currently has No Rating," said a statement from the bureau. It "previously had an F rating due to unresolved complaints as well as a pattern of complaints regarding issues related to the delivery of orders."
It said Jenner's company is working with the bureau to "resolve these complaints" and that a new rating will be issued after a review.
But the bureau's site currently says the company is "not BBB accredited." According to Jenner, the grade switch came after fans of the brand "spoke out" against the F rating, reports the Los Angeles Times.
The Better Business Bureau has "looked into the facts and changed the rating," explained Jenner on her website in a message addressed to "My Loves."
"I've sold millions of lip kits and any complaint we have received to date has been addressed in a timely manner," she wrote. "I'm sick and tired of people coming for my business. I love everything about Kylie Cosmetics and I will do anything in my power to protect and improve it every day."
In a problem related to the complaints, officials of Kylie Cosmetics told the bureau that its recognizable, sought-after packages are being vandalized or stolen, which is apparently affecting consumer service. The company said it is taking steps to modify the packaging to combat the problem.
The news hasn't been good recently for the company owned by the 18-year-old baby entrepreneur of the Jenner/Kardashian clan.
Beauty products designer Jeffree Star has criticized Kylie Cosmetics' lip-gloss wands, and beauty blogger Stephanie Nicole has charged that Kylie Lip Kit formulas are identical to cheaper ColourPop formulas.
Kylie Cosmetic officials have insisted to the Better Business Bureau that its formulas are unique. Its parent company Seed Beauty, however, also owns ColourPop.
Despite the problems, Kylie's products sell out to eager consumers, and she is attempting to do damage control on her favorite medium: the Internet.
"I don't want to respond to the haters but you guys deserve an answer and to know the facts," she posted. "I love you and apologize to anyone who felt the urge to complain and didn't receive the service they deserve."
Kylie ventured into the world of cosmetics in 2015 with the Lip Kit By Kylie. The product initially offered three colors: Dolce, Candy and True Brown. She has since expanded her empire with other colours, and a new range of matte liquid lipsticks.