Lloyds and Halifax down: Online banking taken out by glitch
Cash withdrawals remain unaffected.
Lloyds and Halifax customers have been locked out of their own accounts due to an internet banking glitch.
Customers have been questioning the banks on Twitter ever since the glitch appeared on Thursday morning (2 November). When trying to log on, users are being greeted by an error message. Several people have even been told they do not hold accounts with their bank.
@AskLloydsBank Both my accounts have disappeared from the Lloyds app on my phone - can you suggest a fix?
— Tom Harvey (@MrThomasRHarvey) November 2, 2017
@AskLloydsBank Do you have any problems with your mobile apps atm ? Cannot login or says i don’t have account???
— o (@oszczepan) November 2, 2017
Halifax is also experiencing issues as it is owned by the Lloyds Banking Group. Some UK residents are being asked to pay money, despite not being customers of the bank. Halifax is telling disgruntled customers on Twitter that it is working to resolve the issue as soon as possible.
@AskHalifaxBank i dont have an account with you, never have. So why are you texting me telling me i need to pay in money?
— keshâš“ (@xkeshiamorgan) November 2, 2017
@AskHalifaxBank - I need someone to call me as a matter of urgency. I have dm’d my number. I cannot access my mobile banking. Thanks.
— Ash Kellyâ€¼ï¸ (@ash_kelly26) November 2, 2017
Bank of Scotland, which is also owned by Lloyds Banking Group, appears unaffected by the glitches.
For immediate support, customers of Lloyds should call 03453 000111 and customers of Halifax should use 03457 203040. Both banks are responding to complaints on social media.
IBTimes UK will update this story when more information becomes available.
