Hyatt Hotels discovered that its payment systems were breached, exposing visitors' payment card information from 41 hotels in 11 countries earlier this year. The hospitality giant said its cybersecurity team found signs of unauthorized access to customers' payment card data from cards manually entered or swiped at the front desk of some Hyatt-managed locations between 18 March and 2 July.
The largest number of Hyatt properties impacted were based in China with 18 hotels and Mexico with 4 hotels. Seven Hyatt properties in the US were impacted in the point-of-sale (PoS) breach including three resorts in Hawaii, three in Puerto Rico and one in Guam.
The compromised customer information included cardholder names, card numbers, expiration dates and internal verification codes. Hyatt said it launched a "comprehensive investigation" into the breach and is working with leading third-party experts, payment card networks and authorities.
"Based on our investigation, we understand that such unauthorized access to card data was caused by an insertion of malicious software code from a third party onto certain hotel IT systems," Hyatt's global president of operations, Chuck Floyd, said in a statement. "Our enhanced cybersecurity measures and additional layers of defence implemented over time helped to identify and resolve the issue."
He has added that there is currently no indication that any other information was affected in the breach.
Hyatt has advised all customers who visited one of their hotels for any unauthorized charges or suspicious behaviour. The company has not specified how many customers were potentially affected in the breach.
"While we estimate that the incident affected a small percentage of payment cards used by guests who visited the group of affected Hyatt hotels during the at-risk time period, the available information and data does not allow Hyatt to identify each specific payment card that may have been affected," Floyd said, noting that the Chicago-based company has taken measures to prevent this from happening in the future.
"This incident is something we take seriously, and we are sorry for the inconvenience and concern this may cause our guests."
This is the second time Hyatt has suffered a data breach in less than two years.