Samsung has announced that replacements for the Galaxy Note 7 will be available in Australia from 21 September.
Sales of the Note 7 will resume for new customers in early October, Samsung Australia said. The best way to get a remedy for the Note 7 is to go back to the place from where you purchased it. You can also directly contact Samsung for further assistance. Those who have elected for a replacement will be contacted by the retailer or operator from 21 September for the collection of the old handset or delivery of the new device.
Richard Fink, vice president IT & Mobile at Samsung electronics Australia, in a statement said: "We would like to thank our loyal customers for their patience, and apologise for the inconvenience. We have been working hard to get the amazing Galaxy Note7 back in the hands of our customers to continue to enjoy."
"Our number one priority is the safety of our customers, which is why we've worked hard to provide new replacement Note7 devices as quickly as possible. We appreciate our customers' continued support as we start to deliver this new stock to operators and retailers around the country from September 21," said Fink.
Galaxy Note 7 new device identification
The next part of Samsung's announcement is quite interesting, where the company has explained how to identify if you have a new Note 7, without the battery issue. The new Note 7 packaging has an identifier on the box, a small black square on the white barcode label along with a white sticker with a blue letter "S" on it.
When the replacement phone is available, consumers would be able to check their IMEI number on the online database which would be established on 13 September. Alternatively, users can directly approach Samsung call centre to check their devices. All Note 7s have a unique IMEI number so that Samsung can identify if the number belongs to a new replacement of the Note.
The IMEI number which stands for International Mobile Equipment Identity is located on the Note 7 packaging. You may also consider checking out the following instructions to locate the IMEI number of your Galaxy phone. There are different ways to locate the IMEI number:
If you have a sealed Galaxy phone:
- Turn the phone over
- You should see the model code, serial number and IMEI printed at the back of the phone
To get IMEI number from Settings options:
- Head over to the home screen of your phone then tap Apps
- Tap Settings
- Go to General tab and scroll down and tap on About devices
- Tap on Status
- Scroll down to find the IMEI number of the phone
To get IMEI number from mobile dialler:
- From ho me screen, tap on Phone
- On the keypad, dial *#06# and you should see the IMEI number on the next screen
If you have phone with removable battery cover:
- Remove the back cover and battery
- The IMEI number, along with the model code and serial number should be printed on the below portion of the phone.