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The Cost of Loving: Customer Service for the Younger Generation

Customer Service for the Younger Generation delves into the challenges faced by businesses in adapting to the needs and expectations of younger consumers, highlighting the significance of personalised interactions, digital platforms, and seamless experiences in fostering customer satisfaction and loyalty.
Jun 15, 2023

TikTok fined for illegally processing children's data

Social media giant TikTok has been fined £12.7 million for using the data of minors under 13 years old without parental consent, flouting both UK data protection laws and its own terms of service.
Francesca Miller Apr 11, 2023

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