A handful of Galaxy S8 and Galaxy S8+ owners are unable to charge their devices using Samsung's Fast Charging pad. The charging pads seem to be working perfectly fine with older devices like the Galaxy S7 and S7 Edge but are not working when connected to the Galaxy S8 and S8+.
Describing the problem, a user wrote on Samsung forums, "Attempted to use my wife's Samsung lay down fast charger but it will not charge. It keeps blinking charging paused. As the YouTube link suggests, I'm not the only one experiencing this. Using the charger and cable that came with the phone works just fine. Just no wireless."
It is not known what exactly is causing the problem but it could be linked to compatibility issues with the Qi technology present in Samsung's fast charging pads. Qi is a wireless charging standard deployed all over the world in charging devices.
Samsung has, so far, not issued any statement or acknowledged the issue at any user forum. Preventing wireless Fast Charging from working on older pads may be the company's way to limit any issues with the Galaxy S8′s battery.
In case it is a firmware bug, the issue will probably be resolved by a software update. Samsung has already announced the first software update due for the Galaxy S8 and S8+ sometime this month to fix a red tint appearing on the phone's screen.
A Samsung spokesperson told IBTimes UK: "Based on our initial investigation, the reported wireless charger issue is an isolated case where a counterfeit wireless charger was used. The Galaxy S8 and S8+ are compatible with all wireless chargers launched since 2015 which have been manufactured or approved by Samsung. In order to ensure that the wireless charger functions properly, we strongly recommend to consumers to only use Samsung approved chargers with our products."