We may love a smart television in our lives but owners of Vizio brand sets might not be so keen after finding out one particular feature spies on what they've been watching and then sends the information to advertisers without them knowing.
The California-based television manufacturer appears to be too smart for its own good with a tracking feature called ''Smart Interactivity'' which creepily uses ACR (automated content recognition) to record everything you watch including logging the time and date of when you tuned in – no matter whether it's live TV, streaming or recorded programmes. It then shares this information, along with your IP address, with advertisers who can target you on other devices that login to that network. Just been watching some Grand Designs? Lo and behold, there's a furniture ad on your mobile.
The feature is turned on by default and is found on over 10 million of the sets the company has sold. If owners want to avoid being watched by their TV they have to delve into the settings to turn it off (instructions below). While it's no revelation that a smart TV or piece of technology is keeping tabs on our personal lives, this hidden feature turned on without consent is a bit worrying and is far more valuable than simply viewing habits as it comes with IP addresses that can identify individuals.
How to turn off Vizio Smart Interactivity
If you want to stop your Vizio TV set to stop monitoring your viewing follow these steps below or click this link.
Via TV Interface:
1. Press MENU button on your TV's remote
2. Select settings
3. Go to Smart Interactivity
4. Press RIGHT arrow on the remote to change setting to Off
Via Plus TV Interface
1. Press the MENU button on your TV's remote or open HDTV Settings app
2. Select System
3. Select Reset & Admin
4. Highlight Smart Interactivity
5. Press RIGHT arrow to change setting to Off
Is Vizio's 'spying' legal?
No. In February 2017 Vizio has been ordered to pay $2.2 million to settle a case brought forward by the Federal Trade Commission (FTC) which alleged it used special software on its products to 'track' its customers without consent.
In order to settle, the firm has agreed to halt all unauthorised tracking, to prominently disclose its TV viewing collection practices, and to now get consumers' express consent before collecting and sharing collected viewing data, the FTC said.
Back in 2015 when it was first discovered Vizio released a statement saying: "Non-personal identifiable information may be shared with select partners ... to permit these companies to make, for example, better-informed decisions regarding content production, programming and advertising.''
Vizio isn't the most prominent brand in the UK but some sets are available on Amazon UK; it's in the US where Vizio has built a large following for its value TVs and as of 2015 held a 3.4% global market share.