Disabled fans of Little Mix faced a lot of issues while booking tickets. Fans hoping to get hold of accessible tickets for their Summer Hits Tour were left disappointed after they were unable to buy them through Ticketmaster's website.
The tickets went on sale at 9.30am on Thursday morning, 30 November, and fans with disabilities trying to book through Ticketmaster's website were redirected to the company's phone line, where a voicemail told them the line was too busy, reported the Mirror.
A fan, recalling her experience to the Mirror, explained, "There was a pre-recorded message on it giving us different venues, then it said 'accessible seating for any Little Mix concert hasn't been confirmed yet'.
"Then it disconnected the call. And that was it, you had to keep trying. I ended up with two standing tickets, because I had to get something for me and my daughter Darragh, but I can't stand," she continued.
The gutted fan added, "The accessible line just kept saying we're too busy, rather than put you in a queue. They just hang up on you, so you have to listen to it all over again. I just don't have the mindspace to be able to do it all, it's difficult."
Calling it a "nightmare", the fan said to the outlet, "I've got absolutely no idea what to do. I'm going to have to get somebody else to go with her as she's only nine – under-14s have to be accompanied by an adult. It's an absolute nightmare."
Meanwhile, other disabled fans took to Twitter to share their outrage about the ticket sales. One user wrote, "How can I get @LittleMix tickets for #disabled people? Can't get through on @TicketmasterUK disabled line. My daughter will be gutted and I want to take her myself. So disappointed."
Another tweeted, saying, "Once again, I couldn't get tickets to see my girls at liberty, spent an hour on the phone to be told it was only for disabled access tickets, tried Ticketmaster while on the phone. Gutted. But I'm so thankful I've seen them 4 times on every tour. #SummerHitsTour @LittleMix."
Calling it a discrimination, a user lashed out at the Ticketmaster website, saying, "@TicketmasterCS I followed your website information to get 2 tickets for my disabled sister to see @LittleMix @Kenteventcentre. I have 2 general tickets but have now been told there is no availability for disabled tickets. So why was I told to buy general tickets? #discrimination."
"Gutted my little beaut ain't going to see @LittleMix as Kent isn't offering disabled access tickets and she'd just get squashed," tweeted another disappointed mum alongside a photo of her daughter.