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Microsoft has released a script fix to resolve the installation problem for Windows 10 Cumulative update 14393.222 (version KB3194496). The build incorporating improvements and fixes to enhance the functionality of Windows 10 version 1607 was rolled out to users on 29 September.

Those who tried the update noticed the download as being complete with the screen notification saying preparing to install is finished but the configuration is at 30% and then the PC reboots. The configuration shows it is complete but a message appears saying the update could not be completed. The issue was affecting only Windows Insiders, although it is not known how widespread it was.

Microsoft was aware of the installation problem and said, "We've been working diligently on this issue and are finalizing a clean-up script that will fix the underlying issue preventing the install of KB3194496 (Cumulative Update 14393.222) for affected users."

Microsoft now says it was affecting Insiders running a previous OS version. A company spokesperson told Zdnet, "We became aware of an issue with the recent Windows 10 cumulative update that impacted a small number of customers in the Windows Insider Program that were running a previous build of the OS. We have created a solution to resolve this issue, which is now live and can be accessed here."

The release note of the fix on the Microsoft site says "Script to fix issues with the install of KB3194496 (Cumulative Update 14393.222)."

To get started with the update, click the download button and then perform the following steps. Or, choose another language from Change Language then click Change.

  • Click Run to initiate the installation
  • Click Save to copy the download to your PC for installation later.