Samsung UK will not release the Android 5.0 (Lollipop) OS update to its Galaxy Ace 4 smartphone in the United Kingdom.
The South Korean company made the announcement via an official tweet, replying to a Galaxy Ace 4 user.
The Samsung Galaxy Ace 4, a low-end smartphone, was released in the second-half of 2014 to cater to smartphone buyers on a shoe-string budget.
Moreover, the company did not give any specific reason for not seeding the Android Lollipop to Galaxy Ace 4 users and most of them were surprised to learn about the unexpected decision, as the is being seeded to other low-end devices in the UK.
However, a YouMobile report quoting Samsung UK has revealed that the Lollipop firmware intended for Galaxy Ace 4 failed to pass certain tests.
Currently, Galaxy Ace 4 runs the outdated Android 4.4.2 (KitKat) operating system. The low-end device is not the only handset which will not be seeded the update. The YouMobile report further claimed that the Galaxy S4 Mini will also not receive Google's newer OS update.
Samsung has stated that there are some performance issues while running TouchWiz UI along with the Android Lollipop operating system upgrade.
Nonetheless, Ace 4 users can choose unofficial custom ROMs to enjoy the Lollipop experience. But, not all custom ROMS are reliable and could damage to device.