Xbox Live users in the UK and North America faced an outage on 15 February and the early hours of 16 February. Microsoft claims to have fixed the glitch, but some users continue to face issues playing one backwards compatible Xbox 360 game on Xbox One.
Twitter has been abuzz with complaints about the problem. The software giant quickly took action to rectify the issue, but was unable to resolve it for "new or previously purchased copies of Galaga with Xbox One backwards compatibility."
On its Xbox status feed, Microsoft wrote: "We're aware of this issue, and we're working to address it right away! In the meantime, we appreciate your patience. We'll fill you in as soon as we know more." According to the note, services that were affected included, in-game matchmaking, cloud storage, finding friends, Game DVR, leaderboards, avatar or pictures editing.
This is not the first glitch that Xbox Live users have faced recently. Last Sunday, the service went briefly offline. A group of hackers known as Phantom Squad have also repeatedly taken down the service in the past.
Xbox Live is an online service for Xbox 360 and Xbox One console users. It allows them to connect to the internet, share game scores or pictures on social media and chat with friends, but to play with friends online they must pay a subscription.